Technical Support Agent - AppleCare Ireland, Jobangebot

Tätigkeitsbereich: Informationstechnologie Informationstechnologie Vertrieb/Verkauf/Handel

Position: Angestellter/Arbeiter ohne Leitungsfunktion

Branche: IT/ Internet/ Software

Als Mitglied des Produkt-Support-Teams bieten Sie den Endverbrauchern technische Hilfe und den entsprechenden Kundendienst. Dazu führen Sie Standard-Diagnoseverfahren mit dem Ziel durch, häufig gestellte Fragen so schnell und effizient wie möglich zu bearbeiten und komplexere Problemstellungen zu erkennen und entsprechend weiterzuleiten. To provide basic to moderately complex support to Apple customers on Apple products, systems, peripherals and software Logging of calls from customers onto an Apple database and following escalation procedures to resolve problems or issues. To provide and maintain strong, professional relationships with all of Apple´s customers and show empathy for the customers at all times All times, the agent will demonstrate a high level of customer service when helping a customer and if necessary, to escalate hot issues to a more experienced agent. To make themselves available to receive calls for a minimum of 80% of their on-line time To provide feedback on a daily basis to the team leader new emerging issues that have been discovered Be a fluent German speaker as appropriate with fluent EnglishBe a confident and enthusiastic communicator Have strong organisational and administrative skills Be a self-starter who is motivated and innovative Have a high stress tolerance

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